Mercure Grand Umm Al Qura Hotel - Mecca

Al Masjid Al Haram Street P.O Box 964 , Mecca, Saudi Arabia, 21955  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Mercure Grand Umm Al Qura Hotel - Mecca

 Free Wi-Fi
 Parking
 24-Hour

24-hour reception

 Food/Drinks

Restaurant

 Meeting facilities

Meeting room

 Smoking

Smoking allowed in designated areas

 Child-friendly

Cribs/Baby cots

 Pets

No pets allowed

Overview

The quiet 4-star Mercure Grand Umm Al Qura offers 24-hour room service, 24-hour reception and concierge service. Mercure Grand Umm Al Qura has been welcoming guests to its air-conditioned rooms since 1996.

Mercure Grand Umm Al Qura is located near Black Stone, Jabal-al-noor (Mountain of Light) and Abraj Al-Bait Towers, with the rest of Mecca easily accessible with a bus stop. Just 4km from the center of Mecca known for Masjid Al Haram, Zamzam Tower and Safwah tower.

Taif airport can be reached in 75 minutes by car from Mercure Grand Umm Al Qura.

Rooms

The rooms in Mercure Grand Umm Al Qura come with plasma TV, satellite TV, a minibar, a laptop-size safe and individual climate control. They feature bathrooms with a bidet, free toiletries and a shower.

Eat & Drink

A fine selection of authentic dishes is served at the traditional restaurant.

Services

The hotel offers a baggage storage, a cash machine and a designated smoking area for general needs and a copy machine, a meeting room and a business center for corporate travelers.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Free private parking is possible on site.

Number of floors:   11.  Number of rooms:   308.

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Facilities

General

  • Free Wi-Fi
  • Parking
  • 24-hour reception
  • Smoking allowed in designated areas
  • Safe deposit box
  • No pets allowed
  • Luggage storage
  • Elevator

Services

  • 24-hour room service
  • Car rental
  • Laundry
  • Tours/Ticket assistance

Dining facilities

  • Restaurant

Meeting facilities

  • Meeting room

Children's facilities

  • Cribs/Baby cots

Room facilities

  • In-room air conditioning
  • Paid in-room safe
  • Mini-Bar
  • Sitting area
  • Rollaway/Extra bed
  • Ironing facilities

Bathroom

  • Private bathroom
  • Bath/Shower

Kitchen facilities

  • Refrigerator

Media

  • Flat-screen TV
  • Cable/Satellite television
  • Direct dial telephone

Policies

Check-In

  • from  4 pm

Check-Out

  • until  12 pm

Children and extra beds

  • One child under the age of 12 may stay free of charge when using existing bedding. 
  • There are no extra beds provided in a room. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel Mercure Grand Umm Al Qura Hotel - Mecca Mecca location
Show big map »

Hotel Address:

Al Masjid Al Haram Street P.O Box 964 , Mecca, Saudi Arabia, 21955

Get directions
City Center
  • Mecca
    1.2 mi
Airports
Hotel information
  • Check-In:
    from  4 pm
  • Check-Out:
    until  12 pm
  • Number of floors:
    11
  • Number of rooms:
    308

Hotel Awards

SaudiHOTEL AWARDSHighly RecommendedMeccaMercure Grand Umm Al Qura

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Saudi Arabia

Use Badge

Rooms and availability

Standard Triple Room
Bed type: Triple
Size: 230 sq. feet
Check Prices
  • Air conditioning
— Less information+ More information

This triple room features air conditioning, minibar and seating area.

Room facilities
    Standard Quadruple Room
    Bed type: Quad
    Size: 335 sq. feet
    Check Prices
    • Air conditioning
    • Private bathroom
    — Less information+ More information

    Air-conditioned room with satellite TV, minibar and private bathroom.

    Room facilities

      How to reach hotel

      hotel Mercure Grand Umm Al Qura Hotel - Mecca Mecca location
      Show big map »

      Hotel Address:

      Al Masjid Al Haram Street P.O Box 964 , Mecca, Saudi Arabia, 21955

      Get directions
      City Center
      • Mecca
        1.2 mi
      Airports
      Hotel information
      • Check-In:
        from  4 pm
      • Check-Out:
        until  12 pm
      • Number of floors:
        11
      • Number of rooms:
        308

      Hotel Awards

      SaudiHOTEL AWARDSHighly RecommendedMeccaMercure Grand Umm Al Qura

      According to guest reviews, the hotel has been rated as
      Best Luxury Hotels in Saudi Arabia

      Use Badge

      Mercure Grand Umm Al Qura Location

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      What's nearby

      Tourist attractions

      Popular areas

      Places of interest

      Universities, Institutes

      • Um AlQura University - 2.9 mi

      Local Attractions

      • Abraj Al-Bait Towers - 1.1 mi
        MeccaSaudi Arabia
      • Floating Mosque - 2.2 mi
      Hotel information
      • Check-In:
        from  4 pm
      • Check-Out:
        until  12 pm
      • Number of floors:
        11
      • Number of rooms:
        308

      Hotel Awards

      SaudiHOTEL AWARDSHighly RecommendedMeccaMercure Grand Umm Al Qura

      According to guest reviews, the hotel has been rated as
      Best Luxury Hotels in Saudi Arabia

      Use Badge

      Hotels nearby
      Cities nearby
      • Jeddah hotels - 68km
      • Ta'if hotels - 60km
      • Al Bahah hotels - 127km
      • Durrat Al-Arous hotels - 105km
      • Thuwal hotels - 127km

      Mercure Grand Umm Al Qura Reviews

      Guest reviews are submitted by our customers after their stay at Mercure Grand Umm Al Qura

      Average guest rating

      7.0out of 10
      Very good
      Based on 740 reviews

      Rating by category:

      Rooms
      9.0
      Value
      8.0

      Individual guest reviews

      • Single
        10.0

        i did not like the shuttle bus service. Never keep the time table.

      • Single
        5.0

        Yes , the wirless internet was not availale in rooms , was only available in the looby , which was not comfortable. Also the transportation was not available most of time on return from Haram.

      • Family with children
        6.6

        hotel servic is good, hotel crow was very helpful, hotel transportation is availbale for required time

      • Group of friends
        3.2

        Very poor location, with aggressive staff and no transportation were provided between the hotel and Haram as promised. How ever, I don't recommend any body to stay in this hotel.

        I didn't find anything good at all. The room cleaner keeps on knocking your door in daily basis asking for money!

      • Family with children
        4.6

        The room was ok. They bathroom needs refurbishment as there was some mould growing.

      • Couple
        8.8

        It is a very good hotel at very reasonable tarrif. However, its location and car parking facilities are not impressive.

        Shuttle bus service was not satisfactory.

      • Older travelers
        6.6

        The hotel environment was calm, not noisy. Elevators were fast and under call immediately. Laundry service was good and quick. Most important, prices were competative compared to other hotels around it with the same standards.

        The shuttle service to and back from the Haram mosque was not well monitored, specially when coming back to the hotel. We usaually took taxi's due to the repeated unavailability of the shuttle buses, which were just parked most of the time under the hotel, and which, as per their schedule, were supposed to be available on all times and included in the price.

      • Couple
        5.4

        Bus Service is fine, but not very good.

        Distance from Haram to Hotel is not walking distance, However at the website it was mentioned as a walking distance. Its not less then 3KM from Babul Islam Gate.No good food shops near hotel

      • Family with children
        4.6

        Integrity of the employees were questionable

      • Family with children
        7.8

        The Room service was very efficient and excellent. The staff was very good and helping. The shutlle service was excellent.

        Somehow rooms and bathroom were a bit smaller than what is available in other hotels within same rates. The carpets were not cleaned properaly.

      • Older travelers
        7.4

        Good for the value of money. The bus stop is far away from Haram. You still have to walk a long way to reach the prayer area.

        The reception staff.

      • Single
        5.4

        Good room service

        Bad staff at reception. Wanted to carry on with their mobile phone conversations.

      • Family with children
        7.0

        Good

        Front desk was empty most of the time which is a non-security feature

      • Single
        6.2

        The shuttle bus service to the haram was convenient.

        The hotel was hard to find because the hotel signage was incorrect. It did not have mercure listed on the building.

      • Family with children
        6.6

        Very nice hotel But it is more than 1000 m from Haram

      How to reach hotel

      hotel Mercure Grand Umm Al Qura Hotel - Mecca Mecca location
      Show big map »

      Hotel Address:

      Al Masjid Al Haram Street P.O Box 964 , Mecca, Saudi Arabia, 21955

      Get directions
      City Center
      • Mecca
        1.2 mi
      Airports
      Hotel information
      • Check-In:
        from  4 pm
      • Check-Out:
        until  12 pm
      • Number of floors:
        11
      • Number of rooms:
        308

      Hotel Awards

      SaudiHOTEL AWARDSHighly RecommendedMeccaMercure Grand Umm Al Qura

      According to guest reviews, the hotel has been rated as
      Best Luxury Hotels in Saudi Arabia

      Use Badge