Mercure Grand Umm Al Qura Hotel - Mecca

Al Masjid Al Haram Street P.O Box 964 , Mecca, Saudi Arabia, 21955  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Mercure Grand Umm Al Qura Hotel - Mecca

 Internet

Wi-Fi in rooms

Free Wi-Fi

 Parking
 24-Hour

24-hour reception

 Check-in/Check-out

Express check-in/-out

 Breakfast

In-room breakfast

 Food/Drinks

Restaurant

 Meeting facilities

Meeting room

 No Smoking

Non-smoking rooms

Overview

The contemporary Mercure Grand Umm Al Qura is a decent example of a 4-star hotel in Mecca. Since 1996 the hotel has welcomed guests to its 11-story building, offering international architecture.

Mercure Grand Umm Al Qura lies in the vicinity of Floating Mosque, Zamzam Tower and Zamzam Well as well as a mosque and a tower. The venue is 6.3km away from Al Mash‘ar al Haram, Muzdalifah and Mina.

Guests will find themselves within 75-minute drive to Taif airport.

Rooms

The property comprises 307 air-conditioned rooms equipped with plasma TV, satellite TV, a minibar, a laptop-size safe and individual climate control. They are fitted with tiled bathrooms with free toiletries, a hairdryer and slippers.

Eat

Every morning starts with a hot buffet breakfast. The property offers a traditional restaurant serving local cuisine.

Services

Such business facilities as a meeting room, a photocopier and a business center are available on site.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Free private parking is possible on site.

Number of floors:   11.  Number of rooms:   308.

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Facilities

General

  • Free Wi-Fi
  • Parking
  • Express check-in/-out
  • 24-hour reception
  • Non-smoking rooms
  • Safe deposit box
  • No pets allowed
  • ATM/Cash machine
  • Luggage storage
  • Elevator
  • Rooms/Facilities for disabled

Services

  • 24-hour room service
  • Car rental
  • Dry cleaning
  • Laundry
  • Tours/Ticket assistance

Dining facilities

  • In-room breakfast
  • A la carte restaurant

Meeting facilities

  • Business center
  • Meeting room
  • Meeting/Banquet facilities
  • Fax/Photocopying

Children's facilities

  • Cribs/Baby cots

Room facilities

  • Wi-Fi in rooms
  • In-room air conditioning
  • VIP room facilities
  • Paid in-room safe
  • Mini-Bar
  • Sitting area
  • Rollaway/Extra bed
  • Ironing facilities

Bathroom

  • Private bathroom
  • Bath/Shower

Kitchen facilities

  • Refrigerator

Media

  • Flat-screen TV
  • Cable/Satellite television
  • Direct dial telephone
  • AM/FM alarm clock

Policies

Check-In

  • from  4 pm

Check-Out

  • until  12 pm

Children and extra beds

  • One child under the age of 12 may stay free of charge when using existing bedding. 
  • There are no extra beds provided in a room. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel Mercure Grand Umm Al Qura Hotel - Mecca Mecca location
Show big map »

Hotel Address:

Al Masjid Al Haram Street P.O Box 964 , Mecca, Saudi Arabia, 21955

Get directions
City Center
  • Mecca
    2.0 mi
Airports
Hotel information
  • Check-In:
    from  4 pm
  • Check-Out:
    until  12 pm
  • Number of floors:
    11
  • Number of rooms:
    308

Hotel Awards

SaudiHOTEL AWARDSHighly RecommendedMeccaMercure Grand Umm Al Qura

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Saudi Arabia

Use Badge

Rooms and availability

Mercure Grand Umm Al Qura Standard Twin Room Room informationMercure Grand Umm Al Qura Standard Twin Room Hotel informationMercure Grand Umm Al Qura Standard Twin RoomMercure Grand Umm Al Qura Standard Twin Room
Standard Twin Room
Bed type: 2 Single beds
Size: 230 sq. feet
Check Prices
  • Air conditioning
  • Private bathroom
— Less information+ More information

Air-conditioned room with satellite TV, minibar and private bathroom.

Room facilities
    Mercure Grand Umm Al Qura Standard Triple RoomMercure Grand Umm Al Qura Standard Triple RoomMercure Grand Umm Al Qura Standard Triple Room
    Standard Triple Room
    Bed type: Triple
    Size: 230 sq. feet
    Check Prices
    • Air conditioning
    — Less information+ More information

    This triple room features air conditioning, minibar and seating area.

    Room facilities
      Mercure Grand Umm Al Qura Suite Hotel informationMercure Grand Umm Al Qura SuiteMercure Grand Umm Al Qura Suite
      Suite
      Size: 475 sq. feet
      Check Prices
      • Air conditioning
      — Less information+ More information

      Includes a separate seating area and a plasma TV.

      Room facilities
        Mercure Grand Umm Al Qura Standard Quadruple RoomMercure Grand Umm Al Qura Standard Quadruple RoomMercure Grand Umm Al Qura Standard Quadruple Room
        Standard Quadruple Room
        Bed type: Quad
        Size: 335 sq. feet
        Check Prices
        • Air conditioning
        • Private bathroom
        — Less information+ More information

        Air-conditioned room with satellite TV, minibar and private bathroom.

        Room facilities

          How to reach hotel

          hotel Mercure Grand Umm Al Qura Hotel - Mecca Mecca location
          Show big map »

          Hotel Address:

          Al Masjid Al Haram Street P.O Box 964 , Mecca, Saudi Arabia, 21955

          Get directions
          City Center
          • Mecca
            2.0 mi
          Airports
          Hotel information
          • Check-In:
            from  4 pm
          • Check-Out:
            until  12 pm
          • Number of floors:
            11
          • Number of rooms:
            308

          Hotel Awards

          SaudiHOTEL AWARDSHighly RecommendedMeccaMercure Grand Umm Al Qura

          According to guest reviews, the hotel has been rated as
          Best Luxury Hotels in Saudi Arabia

          Use Badge

          Mercure Grand Umm Al Qura Location

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          • General

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          What's nearby

          Tourist attractions

          Popular areas

          Places of interest

          Universities, Institutes

          • Um AlQura University - 2.3 mi

          Local Attractions

          • Abraj Al-Bait Towers - 1.2 mi
            MeccaSaudi Arabia
          • Floating Mosque - 3.0 mi
          Hotel information
          • Check-In:
            from  4 pm
          • Check-Out:
            until  12 pm
          • Number of floors:
            11
          • Number of rooms:
            308

          Hotel Awards

          SaudiHOTEL AWARDSHighly RecommendedMeccaMercure Grand Umm Al Qura

          According to guest reviews, the hotel has been rated as
          Best Luxury Hotels in Saudi Arabia

          Use Badge

          Hotels nearby
          Cities nearby
          • Jeddah hotels - 68km
          • Ta'if hotels - 60km
          • Al Bahah hotels - 127km
          • Durrat Al-Arous hotels - 105km
          • Thuwal hotels - 127km

          Mercure Grand Umm Al Qura Reviews

          Guest reviews are submitted by our customers after their stay at Mercure Grand Umm Al Qura

          Average guest rating

          7.0out of 10
          Very good
          Based on 740 reviews

          Rating by category:

          Rooms
          9.0
          Value
          8.0

          Individual guest reviews

          • Single
            10.0

            i did not like the shuttle bus service. Never keep the time table.

          • Single
            5.0

            Yes , the wirless internet was not availale in rooms , was only available in the looby , which was not comfortable. Also the transportation was not available most of time on return from Haram.

          • Family with children
            6.6

            hotel servic is good, hotel crow was very helpful, hotel transportation is availbale for required time

          • Group of friends
            3.2

            Very poor location, with aggressive staff and no transportation were provided between the hotel and Haram as promised. How ever, I don't recommend any body to stay in this hotel.

            I didn't find anything good at all. The room cleaner keeps on knocking your door in daily basis asking for money!

          • Family with children
            4.6

            The room was ok. They bathroom needs refurbishment as there was some mould growing.

          • Couple
            8.8

            It is a very good hotel at very reasonable tarrif. However, its location and car parking facilities are not impressive.

            Shuttle bus service was not satisfactory.

          • Older travelers
            6.6

            The hotel environment was calm, not noisy. Elevators were fast and under call immediately. Laundry service was good and quick. Most important, prices were competative compared to other hotels around it with the same standards.

            The shuttle service to and back from the Haram mosque was not well monitored, specially when coming back to the hotel. We usaually took taxi's due to the repeated unavailability of the shuttle buses, which were just parked most of the time under the hotel, and which, as per their schedule, were supposed to be available on all times and included in the price.

          • Couple
            5.4

            Bus Service is fine, but not very good.

            Distance from Haram to Hotel is not walking distance, However at the website it was mentioned as a walking distance. Its not less then 3KM from Babul Islam Gate.No good food shops near hotel

          • Family with children
            4.6

            Integrity of the employees were questionable

          • Family with children
            7.8

            The Room service was very efficient and excellent. The staff was very good and helping. The shutlle service was excellent.

            Somehow rooms and bathroom were a bit smaller than what is available in other hotels within same rates. The carpets were not cleaned properaly.

          • Older travelers
            7.4

            Good for the value of money. The bus stop is far away from Haram. You still have to walk a long way to reach the prayer area.

            The reception staff.

          • Single
            5.4

            Good room service

            Bad staff at reception. Wanted to carry on with their mobile phone conversations.

          • Family with children
            7.0

            Good

            Front desk was empty most of the time which is a non-security feature

          • Single
            6.2

            The shuttle bus service to the haram was convenient.

            The hotel was hard to find because the hotel signage was incorrect. It did not have mercure listed on the building.

          • Family with children
            6.6

            Very nice hotel But it is more than 1000 m from Haram

          How to reach hotel

          hotel Mercure Grand Umm Al Qura Hotel - Mecca Mecca location
          Show big map »

          Hotel Address:

          Al Masjid Al Haram Street P.O Box 964 , Mecca, Saudi Arabia, 21955

          Get directions
          City Center
          • Mecca
            2.0 mi
          Airports
          Hotel information
          • Check-In:
            from  4 pm
          • Check-Out:
            until  12 pm
          • Number of floors:
            11
          • Number of rooms:
            308

          Hotel Awards

          SaudiHOTEL AWARDSHighly RecommendedMeccaMercure Grand Umm Al Qura

          According to guest reviews, the hotel has been rated as
          Best Luxury Hotels in Saudi Arabia

          Use Badge